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Privacy Policy

1. Welcome to lighthinge.com (hereinafter referred to as the "Site"). ZELORA COMMERCE LIMITED (hereinafter referred to as "we") understands the importance of privacy protection to you. This Privacy Policy informs you about how we collect, use, store, and protect your personal data when you visit this Site and conduct related activities, as well as your rights under EU regulations such as the General Data Protection Regulation (GDPR).

We are committed to strictly complying with EU data protection regulations to ensure the adequate protection of your personal data. If you have any questions about this Privacy Policy, please contact us at [email protected].

2. Scope

This Privacy Policy applies to all personal data collected from EU users through this Site, including but not limited to information provided during account registration, product browsing, ordering, and promotional activities.

Types of Personal Data Collected

Identity Information: such as your name, gender, and date of birth, used to verify your identity and provide personalized services.

Contact Information: including your email address (such as the email address you provide in connection with this Site), phone number, and shipping address, so that we can communicate with you about your order and deliver your products. Transaction Information: Your purchase history on this website, such as items purchased, order amount, and payment method, is used to complete transactions, process refunds, and provide after-sales service.
Browsing Information: Your browsing history, search history, and duration of stay on this website. We collect this information through technologies such as cookies to optimize your website experience and recommend suitable products.
Other Information: Information you provide when participating in our surveys, leaving feedback, and other activities.

3. Data Collection Methods

Your Active Information: Personal data you provide to us when registering an account, completing an order, or submitting feedback.

Automatically Collected: Information generated automatically when you browse this website is collected through technologies such as cookies and web beacons. We will obtain your explicit consent for the use of cookies upon your first visit to this website.

4. Purpose of Data Use

We collect and use your personal data only for the following lawful purposes:

Completing your transactions on this website, including processing orders, shipping products, and providing invoices.

Providing you with personalized services and recommendations to enhance your shopping experience. Communicate with you, such as sending order confirmations, shipping information, and promotional notifications (if you do not wish to receive promotional information, you may unsubscribe at any time through the relevant methods).
Improve the functionality and services of this website and analyze user behavior and needs.
Comply with legal and regulatory requirements and safeguard our legitimate rights and interests.

5. Data Storage and Protection

Storage Period: We will store your personal data for the minimum period necessary to achieve the purpose for which the data is used, unless otherwise provided by law or with your consent.

Protection Measures: We implement a series of security technologies and management measures to protect your personal data from leakage, alteration, loss, or misuse. Examples include data encryption, data access restrictions, and regular security audits.

6. Data Sharing and Transfer

We will not sell your personal data to any third party.

Where necessary to achieve the purposes described in this Privacy Policy, we may share your personal data with the following third parties:

Partners who provide us with logistics services to facilitate product delivery.

Payment service providers to process payment transactions.

Relevant departments as required by law. If your personal data is transferred to countries or regions outside the EU, we will ensure that such transfer complies with the requirements of the GDPR and implement appropriate safeguards, such as through an adequacy decision by the European Commission or by entering into standard contractual clauses.

7. Your Rights

Under the GDPR, you have the following rights:

Right to be informed: You have the right to be informed about how we collect, use, store, and share your personal data.

Right to access: You can request a copy of your personal data at any time.

Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct it.

Right to erasure: You can request that we erase your personal data if certain conditions are met.

Right to restriction of processing: You can request that we restrict the processing of your personal data.

Right to data portability: You have the right to access your personal data and, where technically feasible, to have it transferred to another organization.

Right to object: You have the right to object to the processing of your personal data on certain grounds. If you wish to exercise the above rights, please contact us at [email protected], and we will respond within a reasonable period of time.

8. Cookie Policy

This website uses cookies to enhance your browsing experience, such as by remembering your login information and recording your shopping cart contents.

When you first visit this website, we will inform you of the use of cookies, and you can choose to accept or reject non-essential cookies.

You can manage or delete cookies by adjusting your browser settings, but this may affect your ability to use some features of this website.

9. Policy Updates

This Privacy Policy may be updated based on changes in laws and regulations or business development needs. We will notify you of any significant changes through announcements on this website or other appropriate means. We recommend that you review this Privacy Policy regularly for updates.

10. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us through the following methods: